Frequently Asked Questions

  • Our pre-order items take approximately 2½ weeks to be made and prepared before they are shipped.

  • Please contact us at hello@sundownwest.com as soon as possible. We will do our best to accommodate changes before your order is processed.

  • No, we do not offer refunds. However, we accept exchanges on eligible items within 30 days of delivery. Items must be unused, unworn, and in their original packaging.

  • Please email hello@sundownwest.com with your order number and photos of the issue. We will work with you to resolve it as quickly as possible.

  • You can reach us anytime at hello@sundownwest.com. We’re happy to help!

  • At Sundown West, we offer a variety of secure payment options to make your shopping experience easy and convenient.

    We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay.

    You can also check out using digital wallets such as Apple Pay, Google Pay, Link, and Cash App Pay.

    We accept PayPal and Venmo for a fast and secure checkout experience.

    For flexible payment options, we offer Klarna and Afterpay, allowing you to shop now and pay over time.

    All available payment methods will be displayed at checkout.